Contact Facebook Directly
Method 1: Using Facebook Resources
1. Open the Facebook Help Center webpage. If you aren't currently logged into Facebook, you'll need click the Log In button in the top right corner of the page to enter your Facebook e-mail address and also password.
2. Review the choices toolbar. This is at the top of the display, straight underneath the search bar-- you'll should drag your mouse cursor over each alternative to watch its subsections. Your options include the following:
- Making use of Facebook - This section of the Help Center covers fundamental Facebook capability, including how-tos on friending, messaging, and also account development.
- Managing Your Account - Covers products such as your login and also your account settings.
- Privacy and also Security - Addresses account security, unfriending individuals, as well as hacked/fake accounts.
- Plans as well as Coverage - Covers standard coverage (misuse, spam, etc.) in addition to managing a deceases person's Facebook account as well as reporting hacked or phony accounts.
- You could additionally check out the "Questions You May Have" as well as "Popular Topics" sections on this page, given that they cover common problems and also complaints.
3. Select an appropriate area. As an example, if you're having an issue with an impostor account, you 'd choose the "Privacy and Safety" section and afterwards click Hacked and Fake Accounts.
4. Evaluation added alternatives. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will bring up a series of steps that describe how you can remedy your scenario.
- For example, Facebook advises handling an impostor account by going to the account's account page, clicking ..., and also clicking Report, then following the on-screen directions.
5. Make use of the search bar to accelerate your procedure. To do this, merely click the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and also type in a few words connected to your problem. You ought to see several tips pop up in a drop-down menu listed below the search bar.
- For example, you might enter "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar right here just connect to Facebook's pre-written short articles-- if you're searching for a solution to a details issue not covered in the Help Center, avoid in advance to the Neighborhood page.
6. Open the Ads Help Center page. If your company or page is having problems with ads, your inquiries are typically dealt with in this section.
- To explore advertising, you'll want to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can not find your present problem listed throughout the Help Center, your best choice is to try to find it in the community forums here.
- You'll see a search bar on top of this page-- you could search for subjects (e.g., handicapped accounts) from here.
Approach 2: Sending a Grievance by means of the Bbb
1. Open Facebook's Bbb page.
2. Scroll down and click Submit a Complaint. This is on the reduced ideal side of the webpage alongside the Submit a Review button.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Complete the Credentials Questions type. Below, you'll should click the "Yes" or "No" checkbox for each of the complying with questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to begin completing the kind once again.
6. Click Proceed. If you intend to transform the language of the following kinds, you need to first click the "Select Language" bar in the top left edge of the screen and afterwards click your recommended language.
7. Submit the problem kind. This will differ from one person to another based on one's personal info and also the nature of one's grievance, but make certain to be as thorough as feasible when submitting this type. You must include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an email to show up. Facebook operates West Coast time, so expect your e-mail to get here appropriately within three to 5 company days.
Method 3: Submitting a Charm for an Impaired Account
1. Open the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't currently handicapped), you won't have the ability to send an appeal.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook e-mail address. You could additionally use a telephone number right here.
4. Key in your full name. Make sure the name noted below straight matches the name on your account.
5. Click Choose Files. You'll additionally should post an image of an ID-- be it a chauffeur's permit, a permit, or a passport photo.
- If you do not have an image of your ID readily available, take one now and send it to yourself by means of email so you could download it to your desktop computer.
6. Click on a file location. For instance, you could click Desktop here.
7. Click your ID image. This will certainly publish it to the Facebook kind.
8. Kind information into the "Additional Info" box. This is the space where you could validate the awakening of your account. Think about consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your type to Facebook for testimonial. Please keep in mind that you may not obtain an action for numerous days.
- If you don't get a response within a week, try resubmitting your form.
Method 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is below the "Password" area in the top right corner of your display.
3. Enter your name, email address, or contact number. See to it you could access whichever system you choose to go with.
4. Hit Enter.
5. Click Continue.
6. Examine your selected medium of communication for a code. For example, if you detailed your phone number, you need to get a message with a code.
- If you pick email, examine your Spam folder.
7. Kind your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue once again. You can likewise opt to log out of your account on all gadgets if you believe your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has efficiently been reset across all Facebook systems (e.g., mobile and desktop alike).